ENDO

AI • Feb 22, 2026

AI Triage in Operations

AI should accelerate triage, not replace responsibility. The winning pattern is assistive routing with explicit human ownership.

AI is strongest in operations when it reduces cognitive load, not when it hides decisions.

In high-stakes workflows, useful AI behavior looks like:

  1. Prioritization suggestions based on incident context.
  2. Routing recommendations to the best owner.
  3. Drafted response plans that humans approve.

Guardrails that matter

  • Every AI action must be explainable.
  • Human ownership must stay explicit.
  • Escalation paths must be deterministic.

With ENDO, AI is positioned as a copilot for command decisions, not a black-box decision maker.